Shipping policy
At Fashion Avenue, we are committed to delivering your orders safely and on time across India. Please review our Shipping Policy below.
1. Order Processing Time
· All orders are processed within 1–2 business days after order confirmation.
· Orders are not processed on Sundays or public holidays.
· Order confirmation and shipping details will be shared via SMS or email once your order is confirmed and shipped.
· Fashion Avenue reserves the right to cancel orders if order confirmation cannot be completed.
2. Shipping Time
· Standard delivery time is 3–7 business days, depending on your location.
· Delivery may take longer for remote or rural areas.
· Delays may occur due to courier issues, weather conditions, public holidays, or other unforeseen circumstances.
· Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
· Applicable shipping charges will be calculated and displayed at checkout.
· Free shipping may be offered during promotional campaigns or special offers.
· Any applicable shipping charges will be clearly shown before you complete your order.
4. Cash on Delivery (COD)
· Cash on Delivery (COD) may be available on selected orders and pin codes across India.
· COD orders may require confirmation through a phone call or message before dispatch.
· Failure to confirm the order may result in cancellation.
· Repeated refusal of COD orders may result in the restriction or removal of COD availability for future orders.
5. Order Tracking
· Tracking details will be shared via SMS or email once your order has been shipped.
· Customers can track their order using the tracking link provided by our delivery partner.
· If you do not receive tracking details within 3 business days after order confirmation, please contact our customer support team.
6. Incorrect Address & Contact Details
· Customers are responsible for providing accurate and complete shipping and contact information.
· Fashion Avenue is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.
· Additional shipping charges may apply for re-shipping an order due to incorrect or incomplete address or contact details.
7. Delivery Issues
If your package arrives damaged, opened, or contains an incorrect product, please contact us as soon as possible after delivery.
For damaged or incorrect products, please provide your order number and clear photos or videos of the package and product so our team can review the issue.
8. Contact Information
For any shipping-related queries, please contact us:
Store: Fashion Avenue
Phone: +91 8527092904
Email: support@fashionavenue.in
Address:
Secunderabad Railway Station Road, Bhoiguda
Hyderabad, Telangana – 500003
India
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)