Return and Exchange Policy

At Fashion Avenue, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or has a size issue, you may be eligible for a return or exchange under the terms below.

1. Return & Exchange Eligibility

·          Return or exchange requests must be raised within 7 days of delivery.

·          Products must be unused, unworn, unwashed, and in their original condition.

·          All original tags, labels, packaging, and accessories must be intact.

·          Products that have been used, washed, altered, or damaged after delivery may not be eligible for return or exchange.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

·          Order number

·          Customer name and phone number

·          Clear photos of the product

·          Clear photos or video of the package, if applicable

After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

3. Size Exchange

Size exchanges may be available subject to stock availability.

If you require a different size, please contact us within 7 days of delivery. The product must be unused, unworn, unwashed, and have all original tags and packaging intact.

Size exchanges are subject to availability and are not guaranteed.

4. Change of Mind

Returns or exchanges due to a change of mind, personal preference, or incorrect size selection may be accepted only if the product meets our return conditions.

Applicable return shipping charges may be deducted or charged to the customer.

5. Non-Returnable Products

Returns and exchanges may not be accepted for:

·          Used or worn products

·          Washed products

·          Products without original tags or packaging

·          Products damaged due to customer handling

·          Altered or modified products

·          Products returned after the applicable return period

6. Return & Exchange Process

To request a return or exchange:

1.        Contact our customer support team with your order details.

2.        Provide the required photos or videos, if requested.

3.        Our team will review your request.

4.        If approved, you will receive instructions for the return or exchange.

5.        The returned product will be inspected after we receive it.

6.        Once approved, the exchange or refund will be processed.

7. Refunds

If your return is approved and a refund is applicable:

·          Refunds will be processed after the returned product passes inspection.

·          For Cash on Delivery (COD) orders, refunds may be issued through an appropriate digital payment method after collecting the required details.

·          Refunds may take 5–7 business days after approval to reflect in your account.

8. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product, Fashion Avenue may arrange or cover the applicable return shipping cost.

For returns or exchanges due to size preference, change of mind, or customer preference, applicable shipping charges may be the customer's responsibility.

9. Contact Information

For return and exchange assistance, please contact us:

Store: Fashion Avenue
Phone: +91 8527092904
Email: support@fashionavenue.in

Address:
Secunderabad Railway Station Road, Bhoiguda
Hyderabad, Telangana – 500003
India

Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)